Shipping policy
At Panea US, we're committed to delivering your wellness products safely, quickly, and discreetly to your door.
Free U.S. Shipping
All domestic orders ship free with no minimum purchase required.
Delivery Timeframes
- Order cutoff: 5:00 PM EST – orders placed after are processed the next business day
- Processing time: 1–3 business days (Monday–Friday)
- U.S. transit: 5–9 business days after shipment
Estimated total delivery:
- U.S. orders: 6–12 business days
Delivery times may extend during peak seasons or holidays.
Carriers
We partner with trusted carriers including USPS, UPS, FedEx, and DHL (international). The optimal carrier is automatically selected based on your location.
Discreet Packaging
Your privacy matters. All orders ship in plain, unbranded packaging with no external indication of contents.
Tracking & Support
You'll receive a tracking number via email once your order ships. Track your package anytime through the carrier's portal.
Need help? Contact us at support@panea-us.co if your package is:
- Delayed or not tracking
- Marked delivered but not received
- Damaged upon arrival
We respond within 24 hours on business days (Monday–Friday). Weekend inquiries are answered on Monday.